Part-time Front Desk Reception

Benchmark Senior Living • Hamden, CT

2d • $17

About The Position

The Front Desk Receptionist serves as the information referral center for residents, families, potential residents, staff, guests, community contacts, and other visitors. The role requires awareness of daily activities, administrative staff, and the management company’s roles and responsibilities so the receptionist can answer questions or direct people appropriately. The receptionist also provides computer-processing support as appropriate.

Requirements

• Expert knowledge of the telephone system and ability to teach others.
• Proficient computer skills, including word processing, email, internet, and Excel.
• Maintain awareness of daily activities and changes.
• Have full knowledge of the administrative staff, ownership, and management company.
• Excellent verbal communication skills.

Nice To Haves

• High school diploma or equivalent certificate preferred.

Responsibilities

• Assist the Administrative Assistant and Executive Director as appropriate.
• Respond competently to emergencies as directed and demonstrate a basic understanding of the emergency call system and nurse paging system.
• Greet visitors promptly and handle phone calls professionally, routing callers or answering questions in a timely and courteous manner.
• Determine visitors’ needs, offer refreshments where applicable, gather pertinent visitor information, and greet residents, associates, and visitors warmly.
• Respond to resident requests in a timely manner.
• Manage doctor and beauty and barber appointment books.
• Act as a concierge for residents, including calling taxis, addressing telephone or cable problems, and checking newspaper deliveries.
• Keep the lobby clean, neat, and free of clutter and trash; oversee the common bathroom and report soilage to housekeeping; report malfunctioning equipment to maintenance.
• Forward inquiry calls promptly to Marketing or its designee, document and respond to marketing inquiries, and assist the Community Sales Team with sales and marketing programs and initiatives.
• Represent the community positively and with pride when interacting with potential residents and families.
• Participate in in-service training as required by state regulations.
• Assist with clerical work for all departments.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED