Part-time Front Desk Reception

Benchmark Senior Living•Hamden, CT

About The Position

The Community Receptionist serves as the information and referral center for residents, families, prospective residents, staff, guests, community contacts, and others visiting the community. The receptionist stays informed about daily activities, administrative staff, and the roles and responsibilities of the management company, and answers questions or directs visitors and callers to the appropriate person. The position also provides computer-processing support as appropriate. The receptionist supports administrative and clerical work across departments, assists with visitor and resident needs, routes and responds to calls and marketing inquiries, and helps maintain a welcoming, orderly lobby. The role also includes responding to emergencies as directed and participating in required in-service training.

Requirements

Expert knowledge of the telephone system and ability to teach others.
Proficient computer skills, including word processing, email, internet, and Excel.
Ability to maintain awareness of daily activities and changes.
Knowledge of administrative staff, ownership, and the management company.
Excellent verbal communication skills.
High school diploma or equivalent certificate preferred.

Nice To Haves

High school diploma or equivalent certificate.

Responsibilities

Assist the Administrative Assistant and/or Executive Director as appropriate.
Respond competently to emergencies as directed and demonstrate a basic understanding of the emergency call system and nurse paging system.
Greet visitors immediately and handle phone calls professionally, routing callers or answering questions in a timely and courteous manner.
Determine visitors' needs, offer refreshments where applicable, and gather pertinent information such as prospect information forms.
Greet residents, associates, and visitors warmly and respond to resident requests in a timely manner.
Manage doctor, beauty, and barber appointment books.
Act as a concierge for residents, including calling taxis, handling telephone or cable problems, and checking newspaper deliveries.
Keep the lobby clean, neat, and free of clutter and trash; oversee the common bathroom and report soilage to housekeeping as appropriate.
Report malfunctioning equipment to maintenance.
Forward inquiry calls promptly to Marketing or its designee, document and respond to marketing inquiries, and assist the Community Sales Team with sales and marketing programs and initiatives.
Represent the community positively when interacting with prospective residents and families.
Participate in in-service training required by state regulations.
Assist with clerical work for all departments.
Provide computer-processing support as appropriate.