Front Desk Supervisor (3:00PM-11:30PM)

Associa•Miami, FL

About The Position

The Front Desk Supervisor provides customer service and front-desk support for residents, guests, invitees, and service providers. The role greets and directs visitors, checks guests and service providers in and out, monitors building access and electronic security control systems, and monitors the emergency response system. The supervisor responds promptly and efficiently to emergencies, maintains accurate daily logs, records, and forms, and follows up on complaints and issues. The position requires an approachable, friendly manner, strong communication and telephone skills, attention to detail, and the ability to multitask. The supervisor helps maintain a safe and secure environment throughout the building or property and follows safety procedures. Other duties may be assigned by the on-site property manager or as required.

Requirements

At least 2 years of front desk or concierge experience.
Intermediate computer skills at minimum, including Microsoft Word and Excel.
Effective written and verbal communication skills in English.
Strong customer service, communication, and interpersonal skills.
Punctuality, a good attendance record, and reliable transportation to work.
Ability to lift 30–50 pounds.
Ability to work in an upright standing or sitting position for long periods.
Ability to handle, finger, grasp, and lift objects and packages; reach with hands and arms; and navigate the property or building as required.
Ability to communicate, receive, and exchange information through spoken and written communication.
Ability to complete required forms and respond to emergencies promptly.
Ability to work extended hours and weekends based on project requirements.

Nice To Haves

High school diploma or equivalency preferred.
Spanish language skills; multiple-language fluency is desirable.

Responsibilities

Demonstrate excellent customer service, communication, and time-management skills.
Monitor the Emergency Response System.
Greet and direct residents, guests, and invitees.
Monitor and control electronic security control systems.
Respond to emergency situations in a timely and efficient manner.
Monitor and control access to the building.
Maintain daily logs, records, and forms.
Resolve and follow up on complaints and issues.
Maintain a safe and secure environment throughout the building or properties.
Follow safety procedures and maintain a safe work environment.
Perform other duties as assigned by the on-site property manager or as required.