Ambassador (Front Desk & Customer Service)

Cohere•Prescott Valley, AZ

10d•Onsite

About The Position

The Ambassador at J Club at Jasper in Prescott Valley, Arizona, helps create exceptional experiences for residents and guests by providing customer service, supporting community events and programs, and maintaining a welcoming environment throughout the club and amenity spaces. The role builds connections with residents and helps them make the most of community amenities and offerings. Responsibilities include welcoming visitors, answering questions, assisting with registrations and reservations, conducting tours, promoting and supporting programs and events, monitoring amenity spaces, communicating facility guidelines, addressing concerns, submitting work orders, and providing administrative and operational support. The position also helps keep community spaces clean, organized, and welcoming. This is a part-time role with a flexible schedule that may include mornings, evenings, weekends, and holidays. The work involves both indoor and outdoor settings, standing and walking for extended periods, and lifting up to 30 pounds as needed. The listed pay is $18.50 per hour, with the hiring range based on experience, skills, and qualifications.

Requirements

Experience in customer service, hospitality, recreation, retail, sales, or a related field.
Strong communication and interpersonal skills.
Ability to build positive relationships with residents, guests, and team members.
Comfort addressing questions, concerns, and policy-related conversations professionally.
Organized, dependable, and able to manage multiple priorities.
Positive, team-oriented attitude and genuine passion for serving others.
Basic proficiency with Microsoft Office and other technology systems.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and holidays.
Ability to stand and walk for extended periods throughout a shift.
Ability to lift up to 30 pounds as needed.
Comfort working both indoors and outdoors in varying weather conditions.

Responsibilities

Welcome residents, guests, and visitors with a friendly, professional approach.
Answer questions and provide information about amenities, programs, events, and community resources.
Assist residents with registrations, reservations, and general requests.
Conduct amenity and facility tours for prospective residents and guests.
Promote upcoming programs, clubs, classes, and community events.
Assist with the setup, execution, and support of events and activities.
Help create engaging experiences that encourage resident participation and connection.
Monitor indoor and outdoor amenity spaces.
Communicate facility guidelines and community policies professionally.
Address resident concerns and help resolve issues with a positive, solution-oriented approach.
Submit work orders and follow up on facility-related needs as appropriate.
Assist with calendars, bulletin boards, community communications, and data entry.
Support amenity reservations and private event coordination.
Help maintain clean, organized, and welcoming community spaces throughout the day.