Customer Service - Front Desk
About The Position
The Maple Grove Community Center is seeking friendly, outgoing, customer-focused staff to serve as one of the first points of contact for guests and help create a welcoming, positive experience. The role assists guests with questions about programs, services, and facilities; processes admissions, registrations, memberships, and rentals; answers and routes phone calls; and provides general administrative support. The position is intended to work part-time, approximately 5–15 hours per week, primarily during evenings and weekends. Employment is contingent upon successful completion of a background check for applicants age 18 or older. The position will remain open until filled, and interviews are conducted as applications are received.
Requirements
- Must be at least 16 years of age.
- Must be able to lift 25 lbs or more.
- Ability to work weekends, Saturday–Sunday between 8 AM and 8 PM.
- Basic math skills and ability to operate a cash register and use simple math.
- Ability to develop positive working relationships with the public and fellow employees.
- Ability to work under pressure and remain calm and pleasant in stressful situations.
- Willingness to learn effective sales techniques.
- Ability to work in a moderately noisy environment and observe the public in corridors and the front area.
- Flexibility and cooperation with the work schedule.
- Ability to operate or learn to operate office equipment and personal computers.
- Ability to help the general public in person or by phone.
Nice To Haves
- High school diploma or post-secondary education or training in business, office administration, customer service, or a related field.
- Ability to work weeknights, Monday–Friday, 4:30–8 PM.
- Previous work experience in a diverse, high-traffic environment.
- Previous experience using point-of-sale (POS) systems and cash registers and processing payment transactions.
- Previous experience providing customer service, answering phones, assisting visitors, and performing general administrative tasks.
Responsibilities
- Process payments, registrations, memberships, room rentals, and activity fees using RecTrac and related cash-handling systems; maintain accurate cash drawers, daily deposits, and start-up funds.
- Answer multi-line phones, route calls, greet visitors, respond to inquiries, and assist a diverse clientele with questions and concerns.
- Process recreational program registrations, applications, forms, and rental inquiries received in person, by phone, and online, following established procedures and providing general information about programs and services.
- Prepare daily documents, signage, and materials for facility operations; assist with mailings, deliveries, and the collection and distribution of materials and equipment.
- Operate computers, ID/pass validation systems, photocopiers, fax machines, and other office equipment to support daily facility operations.
- Maintain a welcoming and professional environment, use conflict de-escalation skills, and perform other duties as assigned by facility leadership.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
