Ambassador (Front Desk & Customer Service)

Cohere Life•Prescott Valley, AZ

About The Position

Cohere is seeking a part-time Ambassador for J Club at Jasper, a community hub serving residents in Prescott Valley, Arizona. The Ambassador helps create welcoming, exceptional experiences for residents, guests, and visitors by providing customer service, supporting community programs and events, and helping maintain club and amenity spaces. The role involves sharing information about amenities and activities, assisting with requests and reservations, supporting facility operations, and helping residents connect with their community. The hiring range is based on experience, skills, and qualifications.

Requirements

Experience in customer service, hospitality, recreation, retail, sales, or a related field.
Strong communication and interpersonal skills.
Ability to build positive relationships with residents, guests, and team members.
Comfort addressing questions, concerns, and policy-related conversations professionally.
Organized and dependable, with the ability to manage multiple priorities.
Positive, team-oriented attitude and genuine passion for serving others.
Basic proficiency with Microsoft Office and other technology systems.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and holidays.
Ability to stand and walk for extended periods throughout a shift.
Ability to lift up to 30 pounds as needed.
Comfort working indoors and outdoors in varying weather conditions.

Responsibilities

Welcome residents, guests, and visitors in a friendly and professional manner.
Answer questions and provide information about amenities, programs, events, and community resources.
Assist residents with registrations, reservations, and general requests.
Conduct amenity and facility tours for prospective residents and guests.
Promote upcoming programs, clubs, classes, and community events.
Assist with the setup, execution, and support of events and activities.
Help create engaging experiences that encourage resident participation and connection.
Monitor indoor and outdoor amenity spaces.
Communicate facility guidelines and community policies professionally.
Address resident concerns and help resolve issues with a positive, solution-oriented approach.
Submit work orders and follow up on facility-related needs as appropriate.
Assist with calendars, bulletin boards, community communications, and data entry.
Support amenity reservations and private event coordination.
Help maintain clean, organized, and welcoming community spaces throughout the day.