Front Desk Guest Ambassador

Precision Imaging Centers•Jacksonville, FL

1d•Onsite

About The Position

Precision Imaging Centers is hiring a full-time Front Desk Guest Ambassador for its Gate Parkway location in Jacksonville, Florida. The role is a patient-facing position in a fast-paced outpatient imaging center, focused primarily on front desk operations and patient service. The ambassador welcomes patients, supports registration and check-in, answers questions, coordinates patient flow, and helps create a comfortable, positive experience. The role may also involve cross-training and assisting the clinical team with basic patient care and support responsibilities when appropriately trained and needed. The schedule is Monday through Friday, 2:00 PM–10:00 PM, with no overnight shifts. The position offers a supportive, patient-centered environment and opportunities to build healthcare skills and advance within a growing organization. The posting does not provide a pay range; it includes a request to add one.

Requirements

Prior experience in customer service, hospitality, front desk, healthcare, or another patient-facing role is preferred.
Restaurant or hospitality experience is strongly valued.
Experience working in a fast-paced, customer-focused environment is a plus.
Excellent verbal and written communication skills.
Friendly, outgoing, professional, and patient-focused personality.
Strong customer service skills and a genuine desire to help others.
Ability to explain information clearly and answer patient questions.
Strong organizational skills and attention to detail.
Ability to multitask and remain calm in a busy environment.
Comfort using computers and learning new software systems.
Ability to work effectively independently and as part of a team.
Dependability, punctuality, and commitment to providing a positive patient experience.
Willingness to learn new responsibilities and participate in cross-training opportunities.
Ability to stand or sit for extended periods.
Ability to occasionally lift items up to 25 lbs.

Nice To Haves

Bachelor's degree preferred.
Previous healthcare experience is helpful but not required.

Responsibilities

Greet patients and guests warmly and provide exceptional customer service.
Register and check in patients accurately and efficiently.
Answer patient questions and provide information about procedures, appointments, and wait times.
Direct patients and guests throughout the center.
Communicate professionally with patients, technologists, and other team members.
Assist with scheduling, patient registration, and other front desk administrative responsibilities.
Educate patients about available Precision Imaging Centers services.
Maintain a clean, organized, and welcoming front desk and waiting area.
Stock refreshments and patient amenities.
Encourage satisfied patients to share feedback about their experience.
Assist with patient flow to support a smooth and efficient experience.
Address patient concerns with professionalism, patience, and empathy.
Coordinate patient arrivals and appointments with the clinical team.
Assist with basic clinical support responsibilities when appropriately trained and needed.
Participate in marketing-related initiatives and community outreach when applicable.
Assist with reports and other front desk operational needs.
Support team members during busy periods to maintain efficient patient flow.
Participate in cross-training opportunities as needed.
Work collaboratively with the Gate Parkway team.
Perform other duties as assigned.