Front Desk Guest Group Coordinator

Pinebrook • East Stroudsburg, PA

7d • Onsite

About The Position

The Guest Group Coordinator is part of Spruce Lake Ministries’ cross-location Guest Service Team, serving guests at both Pinebrook and Spruce Lake through cross-training. The role communicates with individual guests, seasonal campers, and guest group leaders, and secures, documents, and shares required information with directors, managers, or their designees. It provides front desk guest services, demonstrates Christian hospitality, and focuses on a customized guest experience while promoting the value of a retreat experience.

Candidates must have a growing personal relationship with Jesus Christ and affirm, live, and model Spruce Lake Ministries’ mission, vision, statement of faith, and core values. They are expected to conduct themselves above reproach and to be responsible, industrious, hospitable, and enthusiastic. The position requires availability for rotating day, evening, weekend, and holiday schedules.

The role calls for hospitality and a heart for ministry, interpersonal skills and a professional telephone presence, clear communication by phone and email, attention to detail and accuracy, and computer literacy, including MS Office and reservation databases. A bachelor's degree or equivalent training or experience is preferred, as is being bilingual. Attire should be informal, neat, conservative, and professional, suitable for greeting the public.

The job requires the ability to sit or stand at a desk or counter for long periods, lift 35 pounds, and perform repetitive arm, wrist, and shoulder motions. Employment is contingent on FBI criminal background fingerprint clearance, Pennsylvania Child Abuse Clearance, and Pennsylvania Criminal History Clearance. The employer does not hire individuals who are not authorized to work in the United States and cannot sponsor international employees or volunteers.

Requirements

• Have a growing personal relationship with Jesus Christ.
• Affirm, live, and model Spruce Lake Ministries’ mission, vision, statement of faith, and core values.
• Conduct oneself in a manner that is above reproach; be responsible, industrious, hospitable, and enthusiastic.
• Be available for rotating day, evening, weekend, and holiday schedules.
• Have giftedness in hospitality and a heart for ministry.
• Have good interpersonal skills and telephone presence.
• Communicate clearly by phone and email.
• Demonstrate attention to detail and accuracy in preparing documents and reports.
• Be computer literate, including knowledge of MS Office and reservation databases.
• Wear informal, neat, conservative, professional attire appropriate for greeting the public.
• Be authorized to work in the United States; the employer does not sponsor international employees or volunteers.
• Complete FBI Criminal Background fingerprint clearance, PA Child Abuse Clearance, and PA Criminal History Clearance as a condition of employment.
• Be able to sit or stand at a desk or counter for long periods, lift 35 pounds, and perform repetitive motions with the arms, wrists, and shoulders.

Nice To Haves

• Bachelor's degree or equivalent training or experience.
• Bilingual ability.

Responsibilities

• Communicate with individual guests, seasonal campers, and guest group leaders.
• Secure, document, and disseminate required information to directors, managers, and/or their designees.
• Provide front desk guest services at Pinebrook and Spruce Lake.
• Demonstrate Christian hospitality and focus on a customized guest experience.
• Actively promote the value of a retreat experience.
• Participate in cross-training at both Pinebrook and Spruce Lake locations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed