Front Desk Coordinator

Spero Health • Scranton, PA

8d

About The Position

The Front Desk Coordinator supports Spero Health’s mission of “Saving Lives, Instilling Hope and Restoring Relationships” by working with an integrated team serving patients receiving counseling, case management, and medically assisted treatment. The role helps provide whole-person care and a positive patient experience.

Requirements

• Graduation from an accredited high school or GED.
• Medical and office administration experience.
• Customer service experience with a proven record of attention to detail.

Responsibilities

• Answer phones courteously and professionally.
• Open the clinic and greet patients, ensuring patient hospitality and cleanliness.
• Provide comfort care to patients and their significant others.
• Schedule follow-up appointments in person or by phone and document them in the medical record.
• Maintain cleanliness of the front desk and lobby.
• Coordinate patient flow with members of the multidisciplinary team.
• Maintain filing of patient records.
• Use computer systems to schedule, change, or cancel appointments and complete required documentation.
• Prepare daily financial summaries and balance payments received.
• Order, organize, and stock educational materials.
• Collaborate with team members to enhance the patient experience and continuity of care.
• Assist the team in ensuring accountability for the treatment program and patient compliance.
• Ensure compliance with HIPAA and 42 CFR Part 2 regulations.

Benefits

• Medical, dental, and health savings account.
• Vision, life, and disability insurance, 100% company paid.
• Generous paid time off and paid holidays.
• 401(k) retirement program with company match.
• Wellness programs, including fitness reimbursement and smoking cessation.
• Employee Assistance Program (EAP).
• Discounts via Tickets at Work.
• Access for clinicians at this STAR-approved organization to assistance with paying federal student loans.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED