Coordinator, Front Desk

Cano Health•Sunrise, FL

11d

About The Position

The Front Desk Coordinator is the first point of contact for patients, visitors, and callers at a Cano Health clinic. The role provides customer service and performs administrative, clerical, and data-entry work such as patient intake, insurance verification, and appointment scheduling. The Coordinator helps maintain smooth front-desk operations and supports the clinical team in delivering patient-centered care. The position handles new-patient onboarding, patient and appointment information in the EMR, scheduling and visit management, document processing, insurance verification, financial transactions, outbound follow-up, and phone operations. It also supports center-level operations and patient experience by maintaining clean, organized, and stocked front-desk and patient-facing areas. The role works under usual office conditions, uses a computer and phone for extended periods, and may require travel to clinical sites as needed.

Requirements

High school diploma or equivalent.
At least one year of experience in a healthcare or medical office setting.
Strong communication and customer service skills.
Attention to detail and commitment to data accuracy.
Ability to multitask in a fast-paced clinical environment.
Technical proficiency in required systems and software tools.
Training in gait support, proper lifting techniques, and ADA compliance.
Ability to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing.
Ability to lift up to 50 pounds.
Ability to work at a personal computer and use the phone for extended periods.
Flexibility to travel to clinical sites as needed.

Nice To Haves

Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
BLS certification and ability to respond to medical emergencies.
Bilingual in English and Spanish.

Responsibilities

Create new patient profiles in the EMR, make welcome calls, schedule initial appointments, and mail welcome packages.
Obtain annual consents and patient signatures, encourage Patient Portal enrollment, and coordinate translation services as needed.
Greet patients and visitors, respond to concerns or complaints, and escalate issues appropriately.
Schedule appointments, follow same-day visit protocols and scheduling guidelines, and obtain Health Center Manager approval for exceptions such as double-booking.
Assist with appointment confirmation calls and transportation scheduling; reschedule no-shows within 24 hours.
Update visit status types promptly in the EMR and support scheduling for special events.
Verify patient demographics at check-in and accurately enter demographic, insurance, and Patient Hub information.
Scan and file documents and ID photos, eFile documents within 48 hours, monitor the fax inbox, and clear Jellybean inboxes daily.
Document insurance verification results in the EMR.
Collect co-payments and coinsurance according to policy and run and reconcile end-of-day financial reports.
Make outbound calls supporting care initiatives such as AWVs and HEDIS screenings.
Follow up with patients within 3–7 days after discharge to confirm TOC appointments.
Confirm follow-up appointments and ensure referral coordination at check-out.
Answer and route incoming calls, take and document messages, assist callers, and respond professionally to inquiries in person, by phone, and by email.
Support operations, patient/client experience, and communication at the center level.
Keep front-desk, lobby, and patient-facing areas clean, organized, and stocked; monitor and request office supplies.
Perform other duties assigned by management or a supervisor.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Short-term disability
Long-term disability
Life insurance
Performance bonus eligibility based on company financial targets and position-related metrics