Front Desk Coordinator

Fresenius Medical Care • Flushing, NY

13d • $20 - $30 • Onsite

About The Position

The Front Desk Coordinator, also referred to as the Patient Services Coordinator, works at a surgery center in Queens, NY. The role coordinates patient scheduling, pre-procedure communications, medical-record documentation, EMR demographic data entry, payer requirements, and revenue-cycle processes. It also welcomes patients and visitors and handles a multi-line telephone and fax. The work environment is characteristic of a health care facility, with controlled air temperature and moderate noise. The role involves desk and computer work and interaction with patients, facility staff, and physicians; exposure to infectious and contagious diseases or materials may occur. No supervisory responsibilities are listed.

Requirements

• High school diploma or an equivalent combination of education and experience.
• One to two years of related experience, preferably in a medical setting with insurance billing.
• Proficiency using computers and related software, such as Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Nice To Haves

• Associate degree or higher preferred.
• Related experience in a medical setting with insurance billing preferred.

Responsibilities

• Schedule and enter appointments in the scheduling module promptly and efficiently.
• Ensure pre-procedure and preoperative activities are scheduled or completed.
• Manage patient and center cancellations, as well as schedule additions, according to center scheduling parameters.
• Print the daily patient schedule and pull patient charts.
• Greet patients and visitors professionally, obtain identification and insurance information, and initiate the admissions process.
• Assemble, file, and maintain patient medical and financial records confidentially and securely.
• Complete the front-end billing process by entering information into the computer registration module.
• Verify insurance and complete required prior authorizations or other payer-related actions.
• Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
• Ensure required signatures are included on charts and admissions data in accordance with company policies and procedures.
• Scan and file documents accurately within 24 hours of a completed visit, including physician reports to referral sources.
• Communicate procedure or insurance changes identified during a patient visit to appropriate internal parties and update the patient record immediately.
• Perform daily encounter checks to support reporting accuracy.
• Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
• Maintain documentation logs for medical-record releases.
• Provide information to parties engaged in research or study projects involving patient care and utilization of services, in accordance with policy.
• Oversee materials entering and leaving the office, including inventory, shipments, and deliveries.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential performance-based bonuses depending on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED