Front Desk Agent
Parker Palm Springs • Palm Springs, CA13d • $0 - $18
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Front Desk Agent
Parker Palm Springs•Palm Springs, CA
•$0 - $18
About The Position
The Front Desk Agent represents the hotel to guests throughout their stay. The role includes greeting and escorting guests, verifying reservation, address, and credit information, processing check-ins and checkouts, and providing information about hotel facilities and local attractions. The agent coordinates room-status updates and guest requests with housekeeping, handles room-related issues, and applies hotel policies for cancellations, pets, and no-shows. Other duties may be required.
Requirements
- Service orientation and ability to respond to guest concerns and satisfaction.
- Problem-solving ability, including logical thinking and creating solutions.
- Self-efficacy, including confidence, independence, and self-direction.
- Excellent verbal communication skills.
- Ability to multitask.
- Ability to stand for extended periods.
Responsibilities
- Serve as a liaison between the hotel and its guests.
- Maintain thorough knowledge of hotel facilities and services available to guests.
- Greet guests upon arrival and escort them to their rooms.
- Process guest check-ins and checkouts.
- Use proper telephone etiquette.
- Assist the concierge by providing guests with information about hotel facilities and local attractions.
- Record required registration and credit card information and verify rates and departure information.
- Understand room status, room locations, available room types, and room rates.
- Coordinate room-status updates with housekeeping, including late checkouts, early check-ins, and special requests.
- Handle guest disputes and requests concerning room types and other room-related issues.
- Apply knowledge of the hotel's cancellation, pet, and no-show policies.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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