Member Services Rep Front Desk, 2-9 M-F

Excel Fitness•Keller, TX

7d•Onsite

About The Position

The Member Services Rep Front Desk supports club operations and member service in a Planet Fitness club. The role helps maintain a clean, presentable, safe, and secure environment; assists members and prospects; supports membership promotions and operational strategies; and follows company standards, procedures, and applicable legal and insurance requirements. The position has no supervisory responsibilities. The role may be full-time or part-time depending on business need. The listed schedule is 2–9 M–F, but scheduled hours are determined by business needs and may change. The position may require work outside the regular shift, including mornings, evenings, weekends, and overnight. No travel is expected. The job operates in a fitness club where noise may be loud and uses office and custodial equipment.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified team members may complete the training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Able to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Able to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must be able to meet the described physical demands, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Perform to the best of one's abilities during the assigned work shift.
Monitor and maintain club cleanliness and atmosphere; conduct walkarounds, complete assigned cleaning or related tasks, and reinspect completed work.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently; keep certifications and training courses current.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Input and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment for members and deliver a high level of member service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable processes and procedures.
Assist the GM and represent the company at community events and other outreach activities.