Member Services Rep Front Desk M-F, 2pm-10pm

Excel Fitness•Haltom City, TX

7d•Onsite

About The Position

The Member Services Rep Front Desk provides member and prospect assistance while maintaining the cleanliness, safety, and operational standards of a Planet Fitness club. The role supports daily club operations, membership promotions, inventory management, and member issue resolution. Work takes place in a fitness club environment with possible schedule changes and work outside the assigned shift, including mornings, evenings, weekends, and overnights, as business needs require. The posting describes this as a nonexempt position that may be full-time or part-time, depending on business needs.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified team members may complete the training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Perform assigned duties to the best of your abilities during the work shift.
Monitor and maintain club cleanliness and atmosphere; conduct club walkarounds, complete assigned cleaning or related tasks, and reinspect completed work.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently, and keep certifications and training courses current.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment for members and communicate with them to deliver a high level of service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure compliance with state and federal laws and insurance requirements.
Operate and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable processes and procedures.
Assist the GM and represent the company at community events and outreach activities.