Member Service Rep: 2pm-10pm M-F

Excel Fitness•Broken Arrow, OK

1d•Onsite

About The Position

The Member Service Rep supports daily fitness club operations by maintaining a clean, safe, and welcoming environment; providing service to members and prospects; and following company, brand, and operational standards. The role performs club walkarounds and audits, handles cash drawers and member information, helps resolve member issues, supports inventory and promotions, and assists members with equipment and club amenities. The position has no supervisory responsibilities and may be full-time or part-time depending on business needs.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications required before working alone; uncertified employees will have the opportunity to complete training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient with Microsoft Office and computers.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Ability to work outside regularly scheduled shift hours, including mornings, evenings, weekends, and overnight, as required by business needs.
Ability to meet the stated physical demands, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Perform assigned duties during the work shift and maintain club cleanliness and atmosphere.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete required training and operate safely and efficiently.
Conduct regular audits and club walkarounds; complete and re-inspect cleaning and related tasks to meet Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and a high level of member service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate ordering recommendations to the GM, AM, and Shift Lead.
Stay current on required certifications and training courses and participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and operational strategies.
Help ensure compliance with state and federal laws and insurance requirements.
Operate and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable procedures.
Assist the GM and represent the company at community events and outreach activities.