Front Desk Agent

Peregrine Hospitality•Kingston, NY

11d

About The Position

The Front Desk Agent is the first point of contact for hotel guests and helps ensure a positive, memorable stay. The position manages guest check-ins and check-outs, cashiering, payment processing, and guest requests while maintaining a welcoming atmosphere and providing prompt, personalized service. The agent contributes to guest satisfaction and the hotel’s reputation by communicating effectively, multitasking in a fast-paced environment, and working collaboratively with colleagues and management. The role requires a high school diploma or GED. One year of customer service experience is preferred. Flexible scheduled shifts may be required based on business needs.

Requirements

High school diploma or GED equivalence.
One year of customer service experience preferred.
Ability to prioritize and work efficiently with limited supervision.
Effective verbal and written communication skills, including the ability to upsell rooms suited to guests’ needs.
Basic computer skills.
Strong attention to detail and ability to handle multiple tasks simultaneously.
General knowledge of the city and its attractions.
Extensive knowledge of the hotel, its services, and facilities.
Ability to handle cash and balance a cash drawer.
Strong teamwork and ability to work professionally with management and other employees.
Availability to work flexible scheduled shifts based on business needs.
Ability to lift and/or carry up to 50 pounds, stand and walk for extended periods, and bend, twist, push, pull, stoop, and kneel.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.

Nice To Haves

One year of customer service experience.

Responsibilities

Greet and welcome guests upon arrival, creating a warm and friendly first impression.
Register guests in the computer system, verify reservation details, and process payments.
Handle cash, balance the cash drawer, and maintain accurate financial records.
Provide information about hotel facilities and local attractions.
Assist guests with check-out, verify that services are correctly accounted for, and process various forms of payment.
Address guest complaints, research issues, and resolve them to ensure guest satisfaction.
Maintain extensive knowledge of the hotel’s services, facilities, and local area.
Follow hotel policies and procedures, including safety and security standards, and strive to improve operational standards.
Participate in upselling and promote marketing programs to enhance the guest experience and hotel revenue.
Work cohesively with the team, support management, and collaborate professionally with co-workers.