Front Desk Associate

RELIVE Health Stuart•Stuart, FL

13d•$18 - $20

About The Position

The Front Desk Associate represents the RELIVE brand and maintains professionalism and confidentiality. The role communicates effectively with patients, understands available products and services, and properly onboards and checks out patients based on the services they receive. The associate establishes effective working relationships with staff, external vendors, and suppliers.

Requirements

Education to GED level.
Previous experience working in customer-serving environments.

Nice To Haves

Experience in a medical setting is preferable.

Responsibilities

Welcome patients and visitors in person or by telephone, and answer or refer patient inquiries.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
Support patients by anticipating anxieties, answering questions, and maintaining the reception area.
File and retrieve patient records to ensure treatment information is available.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Record and fulfill scripts; update financial information; record and collect patient charges; and file, verify, and expedite third-party invoicing and fulfillment.
Maintain business-office inventory and equipment by checking stock, anticipating supply needs, placing and expediting orders, verifying deliveries, and liaising with the Office Manager about equipment service and repairs.
Protect patients’ rights by following HIPAA regulations and maintaining the confidentiality of personal and financial information.
Maintain operations by following policies and procedures and reporting needed changes.
Liaise with administrative and medical team members before and after therapy and participate in shared decision-making.
Use online booking systems accurately.
Assist patients who call with questions and follow up with them.