Front Desk Agent

Hampton Inn Lincoln Airport • Lincoln, NE

11d

About The Position

We are looking for a Hotel Front Desk Agent to serve as guests’ first point of contact and manage aspects of their accommodation. The role includes registering guests, managing reservations, and providing information about rooms, rates, and amenities. The agent helps create a pleasant and memorable stay for guests.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, such as Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests and collect necessary information, such as contact details and exact stay dates.
• Welcome guests upon arrival and assign rooms.
• Provide information about the hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Benefits

• Employee discount at Hilton Hotels.
• Access to NICE (Free Healthcare Benefit!).
• Paid sick leave.
• New Hire Bonus after 90 days.
• Employee discount on Market items.
• PTO after 1 year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed