Front Desk Agent
About The Position
The Front Desk Agent is a key member of the Cabot Citrus Farms team and serves as the first point of contact for guests. The role provides exceptional service and ensures seamless check-in and check-out experiences. It involves responding to guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate has excellent communication skills, a friendly demeanor, and a commitment to Cabot’s high standards of hospitality. The position contributes to pre-opening responsibilities and requires availability for a varied schedule based on occupancy and department needs, including morning and evening shifts and weekends.
Requirements
- At least 1 year of front desk experience.
- High school education or equivalent.
- Exceptional organizational skills and the ability to multitask and prioritize in a fast-paced work environment.
- Self-directed and motivated, with exceptional customer service and interpersonal skills.
- Excellent concise and open verbal and written communication skills.
- Ability to use sound logic and judgment to evaluate situations and use appropriate resources.
- Ability to work accurately and efficiently with strong attention to detail.
- Ability to focus on guest needs while remaining calm and courteous.
- Florida driver’s license or ability to obtain one.
- Ability to work flexible hours, including weekends, evenings, and overtime as required.
- Proficiency with front desk systems and Microsoft Office Suite.
- Ability to excel in a team environment.
Nice To Haves
- Front desk experience at a high-end resort.
- University degree or college diploma in Hospitality Management.
Responsibilities
- Respond to guest complaints and questions and provide exceptional customer service.
- Provide guests with information about the resort, its amenities, and the local area.
- Explain resort policies and procedures to guests.
- Assist with bookings, appointments, phone calls, and emails.
- Coordinate with the reservations and golf teams to handle overbooking situations.
- Maintain accurate room-status information and communicate it effectively.
- Communicate guest preferences and special occasions to relevant departments.
- Resolve guest problems quickly, efficiently, and courteously.
- Follow cash-handling, check-cashing, and credit policies.
- Uphold the resort’s commitment to hospitality.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Review daily front office work and activity reports generated by Night Audit.
- Review the Front Office logbook and guest feedback forms daily.
- Keep the front desk and reception area clean and organized.
- Contribute to pre-opening responsibilities and perform other duties as assigned.
Benefits
- Health, dental, and vision insurance
- 401(k)
- 10 paid vacation days
- 5 paid sick days
- 14 company holidays
- Maternity and paternity leave
- Complimentary staff lunch
- Early earned wage access
- Golf privileges
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
