Front Desk Agent

Parker Palm Springs•Palm Springs, CA

11d•$0 - $18

About The Position

The Front Desk Agent represents the hotel to guests throughout their stay. The role includes greeting and escorting guests, verifying reservation, address, and credit information, processing check-ins and checkouts, and providing information about hotel facilities and local attractions. The agent coordinates room-status updates and guest requests with housekeeping, handles room-related issues, and applies hotel policies for cancellations, pets, and no-shows. Other duties may be required.

Requirements

Service orientation and ability to respond to guest concerns and satisfaction.
Problem-solving ability, including logical thinking and creating solutions.
Self-efficacy, including confidence, independence, and self-direction.
Excellent verbal communication skills.
Ability to multitask.
Ability to stand for extended periods.

Responsibilities

Serve as a liaison between the hotel and its guests.
Maintain thorough knowledge of hotel facilities and services available to guests.
Greet guests upon arrival and escort them to their rooms.
Process guest check-ins and checkouts.
Use proper telephone etiquette.
Assist the concierge by providing guests with information about hotel facilities and local attractions.
Record required registration and credit card information and verify rates and departure information.
Understand room status, room locations, available room types, and room rates.
Coordinate room-status updates with housekeeping, including late checkouts, early check-ins, and special requests.
Handle guest disputes and requests concerning room types and other room-related issues.
Apply knowledge of the hotel's cancellation, pet, and no-show policies.
Perform other duties as required.