Supv Front Desk (194948)
IHG•New Orleans, LA
•$17 - $21
About The Position
The Front Desk Supervisor oversees the daily operations of the hotel front desk, ensuring guests receive outstanding service from check-in through check-out. The role supervises front desk staff, resolves guest concerns, maintains operational standards, and assists in maximizing room revenue and guest satisfaction. The supervisor may act as Manager on Duty when required and coordinates with housekeeping, maintenance, and other departments.
Requirements
- High school diploma or equivalent required.
- Previous hotel front desk experience required.
- Strong customer service and communication skills.
- Ability to multitask and solve problems in a fast-paced environment.
- Knowledge of hotel property management systems and Microsoft Office.
- Ability to work evenings, weekends, holidays, and varied shifts.
- Leadership and team development skills.
- Conflict resolution skills.
- Guest relations skills.
- Cash handling and auditing skills.
- Scheduling and staff management skills.
- Attention to detail.
- Organizational skills.
- Problem-solving abilities.
- Effective verbal and written communication.
- Teamwork and collaboration.
Nice To Haves
- College coursework in hospitality.
- Previous supervisory experience.
Responsibilities
- Supervise and support front desk agents during all shifts.
- Ensure efficient guest check-in and check-out procedures.
- Handle guest complaints, special requests, and service recovery situations professionally.
- Train, coach, and mentor front desk employees on policies, procedures, and customer service standards.
- Monitor reservations, room assignments, and occupancy levels.
- Assist with scheduling and staffing of the front office team.
- Balance cash transactions, review reports, and ensure accurate billing procedures.
- Ensure compliance with hotel, brand, and safety standards.
- Act as Manager on Duty when required and coordinate with housekeeping, maintenance, and other departments.
- Deliver exceptional guest service and maintain high guest satisfaction scores.
- Support achievement of hotel occupancy and revenue goals.
- Maintain accurate guest records and financial transactions.
- Foster a positive, productive, and professional front desk team environment.
Benefits
- Competitive salary.
- Full uniform.
- Room discounts.
- Training.
- Support for wellbeing through the myWellbeing framework.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
