Supv Front Office

HCA Healthcare • San Antonio, TX

9d • Onsite

About The Position

The Supv Front Office ensures patients and physicians have an effective, professional process for registering for procedures at the facility. The role supervises front office personnel, supports staff performance and coverage, and helps develop and ensure compliance with front office procedures. It also supports accurate handling of deposits, cash, and financial arrangements for non-insurance patients. The position is with South Texas Radiology Imaging Centers, an outpatient diagnostic imaging provider in San Antonio, Texas.

Requirements

• High school diploma or GED.
• Demonstrated commitment to patient-focused customer service, ethical conduct, and compliance with workplace safety policies.

Nice To Haves

• Two years of radiology or medical experience.

Responsibilities

• Supervise assigned personnel, including work allocation, training, problem resolution, performance evaluation, recommendations for personnel actions, and motivating employees to achieve productivity and performance goals.
• Recommend and obtain temporary staff coverage when needed.
• Review daily productivity reports and take appropriate action, including coaching or disciplinary action when needed.
• Rotate and schedule staff when necessary.
• Provide front desk coverage and backup as needed.
• Assist in developing front office procedures and ensure staff compliance with them.
• Audit daily deposits as needed to ensure compliance with facility deposit and cash collection procedures.
• Maintain the daily cash and change fund, including patient gift cards, in accordance with the Accounting of Money Policy.
• Ensure staff follow procedures for handling non-insurance cash patients and arranging payment before examinations.
• Maintain a high level of customer service and support the mission, vision, and goals of South Texas Radiology Imaging Centers.
• Follow system and facility safety policies, use appropriate safety equipment and procedures, report unsafe conditions, and consult supervisors when safety procedures are unclear.
• Adhere to the STRIC Code of Conduct and report activity that may violate applicable laws, rules, regulations, or the Code of Conduct.
• Complete other duties as assigned.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage
• Free counseling and referral services
• Paid time off and paid family leave
• Long- and short-term disability coverage and leaves of absence
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
• Employee Stock Purchase Plan
• Flexible spending accounts
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and access to Galen College of Nursing
• Fertility and family-building benefits
• Adoption assistance
• Life insurance and supplemental health protection plans
• Auto and home insurance
• Legal counseling
• Identity theft protection and consumer discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED