Supv Front Desk
About The Position
The Front Desk Supervisor supports and supervises the daily operations of the Front Desk team to ensure outstanding guest service and efficient hotel operations. The role assists with staff training, guest relations, cash handling, reservations, and problem resolution while ensuring compliance with company standards and procedures. The position works in a hotel front office environment and requires frequent interaction with guests, employees, and visitors. Flexible scheduling is required, including mornings, evenings, weekends, holidays, and occasional overnight shifts as business needs require.
Requirements
- High school diploma or GED.
- At least one year of front office, hospitality, or guest service experience.
- Strong verbal and written communication skills.
- Ability to handle multiple priorities in a fast-paced environment.
Nice To Haves
- Prior supervisory or leadership experience.
- Bilingual skills.
Responsibilities
- Assist in supervising Front Desk Associates and ensure adherence to service standards, policies, and procedures.
- Train and mentor front desk staff on guest service expectations, hotel facilities, reservation systems, and safety protocols.
- Monitor employee performance and provide coaching, corrective action recommendations, and feedback as needed.
- Process guest check-ins, check-outs, reservations, and phone inquiries accurately and professionally.
- Handle cash, credit card transactions, deposits, and daily cashier reports in accordance with established procedures.
- Ensure proper handling of room keys, guest information, and security-related procedures.
- Respond promptly and professionally to guest concerns and complaints, providing appropriate service recovery solutions.
- Communicate with housekeeping, maintenance, food and beverage, and other departments to ensure seamless guest service.
- Complete opening, closing, and shift reports while documenting guest requests and operational issues.
- Assist with special guest requests, concierge services, room tours, and other guest service functions as needed.
- Maintain a professional appearance and positive attitude.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
