Front Desk Associate
About The Position
The Front Desk Associate is the initial contact person for patients entering the medical office. The role greets patients, schedules appointments, collects co-payments, enters information into a computer, and helps run, organize, and maintain the front desk. It requires excellent customer service skills, a background as a medical assistant, and the ability to multitask and stay organized. Travel to additional APC locations may be required; mileage reimbursement will be provided. The position is based in a medical office environment and is typically scheduled from 8:00 a.m. to 5:00 p.m., Monday through Friday. The associate must be able to sit and/or stand for prolonged periods, bend, stoop, and stretch, and lift or move boxes and other items weighing up to 30 pounds.
Requirements
- High school diploma or GED.
- Previous office administration work experience.
- Strong verbal and written communication skills.
- Ability to work with people, including those dealing with illness or pain.
- Skill in handling incoming phone calls and operating office equipment.
- Skill in handling paperwork adequately.
- Knowledge of medical terminology and insurance practices.
- Knowledge of basic arithmetic to make calculations and balance and reconcile figures.
- Ability to organize and prioritize tasks effectively.
- Ability to respond flexibly to changing demands while maintaining professionalism.
- Ability to sit and/or stand for prolonged periods, bend, stoop, and stretch, and lift and move items weighing up to 30 pounds.
- Eye-hand coordination and manual dexterity sufficient to operate office equipment.
Nice To Haves
- Medical Assistant experience.
- Knowledge of medical terminology.
- Basic computer skills.
Responsibilities
- Greet, welcome, and direct incoming patients and visitors to the proper areas.
- Keep patient flow moving smoothly and maintain a neat work area.
- Answer the phone professionally and politely, using proper phone etiquette.
- Collect and verify patient demographic and insurance information.
- Facilitate patient flow and notify clinical staff when patients arrive.
- Respond courteously to inquiries from current and prospective patients, visitors, and clinical staff.
- Protect patient confidentiality by securing protected health information and complying with HIPAA guidelines.
- Schedule patient appointments and inform patients of the costs of care.
- Collect and post fees according to protocols and prepare and balance daily batches for the Billing Department.
- Maintain forms and office supplies required for front desk activities.
- Ensure the front desk area is ready for each working day.
- Accurately enter patient-provided information into the computer.
- Establish and maintain cooperative relationships with coworkers.
- Maintain regular and predictable attendance.
- Adhere to APC policies and procedures.
- Perform other duties as assigned.
Benefits
- Mileage reimbursement for travel to additional APC locations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
