Front Desk Agent

United Dental Partners • Elgin, IL

11d • $18 - $20

About The Position

United Dental Partners is hiring a full-time Front Desk Agent to serve as the first point of contact for patients at a dental office. The role involves welcoming and assisting patients, verifying insurance and personal information, answering questions, and directing patients until they meet with a Dental Assistant. The Front Desk Agent also performs general administrative work that supports the efficient operation of the office.

The schedule is Monday through Saturday, with one day off. Compensation consists of a base salary commensurate with experience. United Dental Partners is a dental support organization serving multispecialty practices in Chicago and Northwest Indiana, including general, pediatric, orthodontic, and oral surgery care. The company describes its environment as energetic and emphasizes providing consistently great patient care.

Requirements

• Previous administrative work in a dental office is required.
• A positive attitude and enthusiasm for the workday.
• Excellent customer service skills and an outgoing, people-friendly personality.
• Excellent communication skills with staff and patients.
• Desire to learn new skills and expand potential.

Responsibilities

• Greet patients and check guests in according to established office protocols.
• Verify and update patient information.
• Move patients through appointments as scheduled and schedule appointments, ensuring patients are attended to on time.
• Collect payments from patients at the time of treatment and inform them of financial treatment plan options.
• Manage inbound and outbound calls in a timely manner.
• Perform general administrative tasks associated with the efficient running of the office.
• Answer patients’ questions and direct them until they are met by the Dental Assistant.

Benefits

• Full medical insurance through BCBS; the employer pays an average of 66% of the premium.
• Dental and vision coverage.
• Short-term and long-term disability coverage.
• Life insurance.
• 401(k) with matching.
• Flexible spending account.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed