Front Desk Agent
About The Position
DoubleTree by Hilton Augusta is seeking a friendly, professional, and dependable Front Desk Agent to provide exceptional guest service and create a positive first impression. The role assists guests with check-in and check-out and helps ensure a comfortable, memorable stay in a fast-paced hospitality environment. The Front Desk Agent registers and assigns rooms, handles guest communications and inquiries, manages reservations, maintains room availability and rate records, processes bills and payments, and assists with guest arrangements. The position requires a full working knowledge of each shift, including night audit, and may involve assisting with other office tasks.
Requirements
- Prior hotel front desk experience.
- Open availability.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Ability to follow all StepStone and hotel policies and procedures.
- Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
Nice To Haves
- Hilton experience preferred.
- Knowledge of the PEP Hilton System is a plus.
Responsibilities
- Register guests and assign rooms.
- Issue room keys and provide escort instructions to a Guest Service Agent or directly to guests.
- Sort and track incoming mail and messages.
- Transmit and receive messages through available communication methods.
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and rates.
- Compute bills, collect payments, and make change for guests.
- Make, confirm, and cancel reservations through available communication methods.
- Post charges such as room, food, liquor, or telephone charges to guest bills if the interface is inoperable.
- Make reservations for guests, including transportation or entertainment reservations.
- Deposit guest valuables in the hotel safe deposit box.
- Use office software accurately.
- Maintain working knowledge and expertise of each shift, including night audit.
- Assist with various office tasks as needed.
- Follow StepStone and hotel policies and procedures.
- Attend required meetings.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
