Front Desk Agent

AccorHotel • Austin, TX

2h

About The Position

The Front Desk Agent works at Fairmont Austin, a luxury property with 1,048 guestrooms and suites and more than 140,000 square feet of meeting and event space. Reporting to the Front Office Manager, the agent provides professional, friendly, and engaging service at the reception desk. The role includes greeting and checking in guests, settling guest accounts, explaining hotel facilities, and up-selling room brands while following departmental service standards and safety policies. The position is permanent and full-time.

Requirements

• Previous customer-related experience preferred.
• Previous PMS experience is an asset.
• Proficiency in verbal and written English; a second language is an asset.
• Computer literacy in Microsoft Windows applications is an asset.
• Ability to type 25 words per minute.
• Professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to focus on guest needs while remaining calm and courteous.
• Frequent standing and walking throughout the shift; occasional kneeling, pushing, pulling, lifting, and ascending or descending ladders, stairs, and ramps.

Nice To Haves

• Previous customer-related experience.
• Previous PMS experience.
• A second language.
• Computer literacy in Microsoft Windows applications.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Greet and check in guests and settle guest accounts while following service standards.
• Assist guests with information about hotel facilities.
• Respond to each guest who approaches the Reception Desk.
• Drive rate through up-selling room brands.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Perform other duties as assigned.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401(k).
• Complimentary shift meal.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies and educational assistance for further development.
• Opportunity to develop talent and grow within the property and across the world.
• Opportunity to contribute through Corporate Social Responsibility activities, such as the Sustainability Committee.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed