Agent Front Desk

IHG•Chicago, IL

12d•$20 - $35

About The Position

The Front Desk Agent creates a welcoming, memorable hotel experience by handling guest transactions, sharing local information, and anticipating guests’ needs. The role involves managing bookings and check-in/check-out, responding to guest questions and concerns, and helping ensure stays are smooth and comfortable. The agent also acts as a brand ambassador, follows safety procedures, stays informed about daily events and activities, and assists colleagues with ad-hoc duties.

Requirements

Strong communication skills and an approachable manner.
Problem-solving skills.
Fluency in the local language.
Reading, writing, basic mathematics, and computer skills.
Flexibility to work night, weekend, and holiday shifts.
High school diploma or equivalent qualification.
Ability to lift, push, and pull objects weighing up to 50 pounds (23 kg), and to bend and kneel.

Nice To Haves

Additional language skills.
A college or university degree.
At least one year of experience in a front desk or guest service position.

Responsibilities

Welcome guests and create a positive first impression.
Acknowledge IHG Rewards Club members and returning guests in person and by phone.
Take and manage guest bookings, identify up-selling opportunities, and explain ways to improve guests’ stays.
Handle cash and credit transactions.
Check guests in and out, verify identification, issue room keys, and control and release safety deposit boxes.
Record and act on guest preferences and handle messages, requests, questions, and concerns.
Assist guests with matters such as billing issues and local information, and involve management when needed.
Follow safety procedures, report incidents, and wear required protective equipment.
Maintain a professional appearance and represent the brand.
Keep informed about events and activities scheduled for the day.
Help colleagues with other ad-hoc duties.