Front Desk Agent
About The Position
The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. This role serves as a key liaison between community guests and residents, delivering exceptional customer service. The agent greets guests, manages access and security procedures, maintains owner information and key control, communicates professionally with residents, reports rule violations and incidents, and responds to emergencies in coordination with management and emergency services. The role also includes reporting maintenance issues and performing valet attendant duties as required by shift schedules. The work is indoors, with frequent sitting and standing and a low to moderate noise level. The position may occasionally require sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less. Days and hours are determined by the property and may change to meet business needs. The employee reports directly to the department supervisor and/or the Association Manager of the community.
Requirements
- High school diploma or GED.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- At least six months of related experience and/or training.
- Valid driver's license.
- Ability to perform the position's physical demands, including occasional lifting, pushing, and pulling of items weighing 30 pounds or less.
- Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions and procedures.
- Ability to detect auditory and/or visual emergency alarms.
Nice To Haves
- Some college preferred.
- Previous work experience in a high-rise property setting is highly desired.
Responsibilities
- Greet guests as they enter the community while maintaining a high standard of customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons, and follow all check-in policies and procedures.
- Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
- Use proper phone etiquette when making and receiving calls to residents, communicating clearly and professionally.
- Report observed violations of the Rules and Regulations.
- Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key control system and ensure keys are locked and accounted for at all times.
- Be familiar with fire alarm system operations and report incidents to management.
- Contact police or fire departments in emergencies, including fires or the presence of unauthorized persons.
- Follow emergency response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.
- Perform valet attendant duties as required by shift schedules.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
