Front Desk Agent
Property Management•San Antonio, TX
About The Position
The Guest Service Agent is responsible for processing guest check-ins and check-outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role anticipates guest needs, exceeds expectations, and implements creative solutions to provide exceptional service while complying with brand standards and maintaining high quality standards to ensure guest satisfaction.
Responsibilities
- Process guest check-ins and check-outs.
- Secure payment and verify and adjust billing.
- Assist guests with reservations and requests in a friendly, professional, and timely manner.
- Anticipate guest needs and exceed expectations.
- Implement creative solutions to provide exceptional service.
- Comply with brand standards and maintain high quality standards to ensure guest satisfaction.
Benefits
- Medical, dental, vision, disability, and life insurance.
- 401(k) retirement match.
- Paid holidays and paid time off.
- Access to an Employee Assistance Program and Fund.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
