Front Desk Clerk
MGM Resorts International9d • Onsite
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Front Desk Clerk - Bellagio
MGM Resorts International
•Onsite
About The Position
Join the team as a Front Desk Representative at Bellagio, creating a warm and memorable first impression for guests in a luxury resort environment. Deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay. In a fast-paced, guest-focused environment, anticipate guest needs, build meaningful connections, and create memorable experiences.
Requirements
- Must be 18 years of age or older.
- High school diploma or GED.
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
- Must be able to work various shifts, including weekends and all holidays.
Nice To Haves
- One year of prior relevant guest-facing customer service experience preferred.
- Six months of prior relevant cash-handling experience preferred.
Responsibilities
- Welcome guests by providing memorable service, anticipating their needs, and resolving concerns in alignment with S.H.O.W. Service Basics.
- Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures seamlessly and professionally.
- Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits.
- Partner with Housekeeping and other departments to meet guest expectations and fulfill special requests.
- Process payments, post charges and credits accurately, handle cash and credit transactions, and balance cash and cash-equivalent transactions according to property procedures.
Benefits
- Free meals in the Bellagio employee dining room.
- Free parking on and off shift at all MGM Resorts properties.
- Health and income protection benefits for eligible employees.
- Professional and personal development opportunities through employee programs and network groups.
- Wellness incentive programs to support physical and mental health.
- Access to company hotel, food and beverage, retail, and entertainment discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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