Front Desk Agent
About The Position
The Front Desk Agent is the first point of contact for guests at Courtyard Lynchburg, Virginia, creating memorable experiences through friendly, prompt, and courteous service. The role handles guest questions, requests, and complaints throughout their stay and supports smooth hotel operations through coordination and teamwork with other departments. The position involves working in a fast-paced environment, greeting guests and assisting with check-in and check-out, answering questions about the local area and hotel facilities, handling telephone calls and reservations, and processing guest charges. The role requires standing for an entire shift and lifting at least 25 pounds. Applicants must be available to work evenings, weekends, and holidays. InnVentures offers eligible employees benefits that may include insurance, paid time off, retirement-plan matching, employee assistance and development programs, and daily pay. The comprehensive benefits package described in the posting applies to full-time associates; the posting notes that benefits do not apply to part-time positions.
Requirements
- Previous guest-facing customer service experience in a fast-paced environment is ideal.
- Strong verbal and written communication skills.
- Ability to read, write, type, and use basic technology.
- Ability to stand for an entire shift.
- Ability to lift at least 25 pounds.
- Availability to work evenings, weekends, and holidays.
Responsibilities
- Provide guests with a friendly, efficient, and error-free check-in and check-out experience.
- Coordinate with other departments to handle ongoing requests in a fast-paced environment and ensure guest needs are met.
- Answer questions about the local area and hotel facilities, and provide directions and resources to support guests’ stays.
- Use proper telephone etiquette, including transferring calls, taking messages, and making reservations.
- Follow cash-handling procedures and post and reconcile charges on guest receipts.
- Support hotel goals through teamwork and collaboration with all departments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Accident insurance
- Flexible Spending Account
- Paid time off
- Company-matched 401(k) plan
- Hotel benefits
- Employee assistance program
- Leadership development program
- Daily pay
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
