Front Desk Agent

Shopping Center Management d b a Turnberry Associates•Aventura, FL

7d•$0 - $17•Onsite

About The Position

The Front Desk Agent welcomes and registers hotel guests, fulfills requests, follows special instructions, and adheres to established service, security, and credit procedures. The role also checks guests out, handles cash and credit transactions, maintains and secures the shift bank, and completes reports and account adjustments. The agent uses hotel computer systems and Excel to manage room assignments and reservations, prepare reports, audit and reconcile front desk and outlet work, verify food and beverage outlets are closed, and complete end-of-day procedures. The position also involves responding to hotel emergencies according to established guidelines and performing other assigned duties and projects. The role is at the Courtyard by Marriott Miami Aventura Mall, a 166-room hotel in Aventura, Florida. Duties are mainly performed indoors. The schedule must be flexible and includes day, night, and overnight shifts, weekends, and holidays.

Requirements

Flexible schedule availability is required, including day, night, and overnight shifts, weekends, and holidays.
Ability to multitask and handle stress during busy periods.
Ability to stand and walk for prolonged periods.
Ability to frequently lift and/or move up to 50 pounds to handle guest packages or luggage.
Good near and far vision, including the ability to read and interpret written instructions and directions.
Ability to communicate effectively with guests and coworkers, including via two-way radio.
Ability to distinguish smells.
Ability to hear in a moderate-noise environment.

Nice To Haves

One year of prior hotel front desk experience is preferred.

Responsibilities

Welcome and register hotel guests, fulfill requests, follow special instructions, and follow service, security, and credit policies and procedures.
Check guests out according to procedures, make change, and post charges to guest accounts.
Handle cash and credit transactions; count the bank at the beginning and end of the shift, complete reports, resolve discrepancies, drop off receipts, and secure the bank.
Audit front desk and outlet work, reconcile it, and post corrections to outlets.
Separate and balance work using computer systems, including Excel.
Verify that food and beverage outlets are closed and run an Open Check Report to confirm there are no open checks.
Print necessary reports and close the end of the day on applicable computer systems.
Ensure rebates and house charges are properly logged.
Use computer systems to select and block rooms for arriving guests, prepare daily reports, and edit, accept, or cancel hotel reservations.
Handle hotel emergency situations by following emergency guidelines.
Perform additional duties and projects as assigned.