Front Desk Agent

KW Property Management Careers•Bal Harbour, FL

About The Position

The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. This role serves as a key liaison between community guests and residents, delivering exceptional customer service. The position monitors access to the community, follows check-in procedures, supports resident-information records, handles calls professionally, reports rule violations and maintenance issues, and assists with security and emergency response. The employee reports to the department supervisor and/or the Association Manager of the community. Days and hours are determined at the property and may change to accommodate business needs. No travel is expected. The workplace is drug-free, and the employer is an equal opportunity employer.

Requirements

High school diploma or GED.
At least six months of related experience and/or training.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
Ability to follow written and oral instructions and procedures.
Ability to detect auditory and/or visual emergency alarms.
Ability to perform the physical demands of the role, including occasional sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.

Nice To Haves

Some college preferred.
Bilingual English/Spanish preferred, but not required.
Previous work experience in the hospitality industry highly preferred.

Responsibilities

Greet guests in a standing upright position as they enter the community and provide high-quality customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons to help guard against theft and maintain premises security.
Follow all check-in policies and procedures without exception.
Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
Use proper phone etiquette on incoming and outgoing calls to residents, communicating clearly and professionally.
Report observed violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property; report damage, theft, and found articles to supervisors.
Maintain the key-control system and ensure all keys are locked and accounted for.
Learn fire-alarm-system operations and report incidents to management.
Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
Follow emergency-response policies and procedures and coordinate with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.