Front Desk Supervisor - Plano Custer

Pet Paradise•Plano, TX

7d•Onsite

About The Position

Pet Paradise is seeking a customer-service-oriented leader to supervise Front Desk Associates at its Plano Custer location. The supervisor leads, trains, and coaches associates in accordance with company standards, policies, and guidelines, and assists management with employee training, work assignments, coaching, and performance reviews. The role also helps with front desk operations, including guest check-ins and check-outs, phone calls, customer-service concerns, and lobby cleanliness. The supervisor supports team members with required learning-management courses and training guides, and reports potential hazards or behavioral problems to management. The position involves considerable physical work, including handling pets, walking, cleaning, and maintaining suites. The employee must be comfortable around dogs of all sizes and able to lift up to 60 pounds. Scheduling flexibility is required for days, nights, weekends, holidays, and peak periods. The stated starting rate is $16.50 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date.

Requirements

High school diploma or GED; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Strong organizational, cash-management, and sales skills.
Comfort leading by example and performing hands-on task management.
Comfort working around dogs of all sizes and physical ability to lift up to 60 pounds.
Exceptional communication and interpersonal skills.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
Valid driver's license and ability to pass a criminal background check.

Nice To Haves

Two or more years in a customer-service role, such as customer service, call center, or receptionist work, is highly preferred.
Prior supervisory experience is highly preferred.

Responsibilities

Directly supervise Front Desk Associates, including leading, training, and coaching them according to company standards, policies, and guidelines.
Assist the management team with training employees, assigning and directing work, coaching, and conducting performance reviews.
Report and document potential hazards or behavioral problems involving guests or employees to the management team.
Assist with front desk work as needed, including processing check-ins and check-outs, answering incoming calls, deescalating customer-service issues, and maintaining lobby cleanliness during operating hours.
Help new and existing team members complete required LMS courses and training guides.
Perform additional duties as required by the management team.

Benefits

Opportunity to apply for the Unleashed Leadership Academy and pursue Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp for employees' dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) Savings Plan with Company Match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental-health benefit, available to all employees.
Starting rate of $16.50 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.