Front Desk Supervisor - Plano

Movement Gyms • Plano, TX

10d • $18 - $22

About The Position

Front Desk Supervisors are the first point of contact for members and guests and help create exceptional experiences at Movement. They support daily gym operations, supervise a shift and its team members, and serve as an extension of the gym management team. During peak hours, they oversee the front desk and help provide a welcoming, approachable, and guided entrance into Movement’s climbing, yoga, and fitness community.

The role combines customer service and team supervision. Supervisors guide members and guests to relevant products and programs, share information about gym amenities and benefits, and perform front desk and facility duties. They also support team training, daily task completion, events, safety, and the handling of member and guest concerns. Training is provided to instruct introductory climbing classes.

Requirements

• At least 1 year of successful experience in a people-facing hospitality, recreation, service-industry, or related role.
• Demonstrated ability to deliver exceptional service.
• Ability to coach, support, and provide feedback to team members.
• Positive, adaptable attitude that fosters a welcoming environment.
• Ability to build connections and prioritize effectively in a fast-paced, people-facing role.
• Ability to lead daily tasks and routines, follow protocols, flag issues to managers, and make decisions within the scope of the role.
• Clear, effective, and proactive communication skills.
• Problem-solving skills, including handling routine and escalated member and guest situations effectively.
• Ability to operate front desk software and systems proficiently and follow protocols and policies.
• Ability to responsibly perform keyholder and opener/closer duties.
• Passion for climbing, yoga, and/or fitness and eagerness to share that interest with others.
• Ability to instruct introductory climbing classes; training is provided.
• Regular evening and weekend availability.

Nice To Haves

• Successful experience in hospitality, recreation, or service industries is welcomed.
• An interest in learning to climb and being part of the community; climbing skills can be taught.

Responsibilities

• Deliver exceptional service to members and guests and provide a welcoming, knowledgeable presence.
• Build genuine connections with members and guests, introduce them to the community, and guide them to relevant products and programs.
• Explain gym amenities, features, member benefits, programs, and promotions.
• Welcome and check in members and guests, conduct transactions, provide gym tours and guided experiences, and assist with retail products and sales.
• Conduct belay checks and floor walks, monitor the gym, and address concerns or unsafe behavior.
• Perform facility upkeep, projects, and cleaning tasks.
• Instruct introductory classes.
• Manage daily projects with the desk team and respond to unforeseen staffing changes.
• Support the planning and execution of events.
• Uphold gym safety and risk-management standards.
• Supervise the desk team and ensure daily tasks, routines, and protocols are completed.
• Train desk team members, including new hires, as assigned by a director or manager.
• Manage member and guest concerns professionally, including routine and escalated situations as assigned.
• Lead daily team tasks and routines, flag issues to managers, and make decisions within the scope of the role.
• Communicate clearly and proactively, including supporting the delivery of information to team members.
• Perform keyholder and opener/closer duties responsibly and model and coach all aspects of the job.

Benefits

• Eligible for premium holiday pay rates for hours worked on company-designated holidays.
• 401(k) retirement plan available to eligible team members.
• Complimentary gym membership, guest passes, discounted courses, and retail discounts.
• Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed