Front Desk Associate

Planet Fitness • City of Utica, NY

9d • $16 - $16 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate who provides first-rate service, supports positive member satisfaction and loyalty, and promotes Ignite Fitness Holdings–Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming demeanor and delivering accurate, efficient service in a fast-paced retail environment. Duties may include maintaining club cleanliness for up to 50% of a shift. The position is part-time and located in Utica, New York, with a rotating schedule based on club needs. Initial training hours may vary. Weekday and/or weekend hours may be required; applicants should discuss availability with the Hiring Manager or include it on their application.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making skills, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and say goodbye to them in a confident, professional, and friendly manner.
• Anticipate and promptly respond to members’ needs.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain the cleanliness of the club, potentially for up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED