Front Desk Associate

IFH CT OPERATIONS, INC • City of Ithaca, NY

9d • $16 - $16 • Onsite

About The Position

Planet Fitness is seeking a friendly, courteous Front Desk Associate who provides first-rate service and promotes positive customer satisfaction and loyalty while supporting Ignite Fitness Holdings-Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming and professional demeanor in a fast-paced retail environment. Associates may spend up to 50% of their shift maintaining club cleanliness. The position is part-time, based in Ithaca, New York, and follows a rotating schedule. Hours may vary based on training and facility needs; weekday and/or weekend hours depend on club needs, and open or flexible availability is a plus.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit and stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry is preferred.
• Hard-working, enthusiastic, and energetic.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and say goodbye to them in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably and providing complete, accurate information.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain the cleanliness of the club, potentially for up to 50% of the shift.
• Deliver prompt, efficient customer service with a high level of accuracy in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED