Medical Front Desk Representative - Brookhaven

Eye Consultants of Atlanta PC • Brookhaven, GA

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About The Position

The Medical Front Desk Representative greets patients upon arrival, gathers demographic and insurance information, collects balances due, posts and balances daily payments, schedules appointments, and answers telephone calls. The representative also answers patient questions and provides assistance as needed.

The role includes checking patients in and out, verifying insurance eligibility and benefits, updating records in NextGen, scanning documents into EMA, processing payments, and reconciling daily receipts and postings with the Phreesia reconciliation report. Appointment scheduling duties include managing calls and voicemails, contacting patients about upcoming appointments, arranging and adjusting appointments, and maintaining schedule templates for multiple doctors.

As part of the hiring process, Eye Consultants of Atlanta may conduct background checks and drug testing. Employment offers are contingent on successfully completing these screenings. The company states that it complies with applicable state and federal regulations and maintains confidentiality of screening results.

Requirements

• Excellent communication skills.
• Organizational and time management skills.
• Customer service skills.
• Computer skills.
• Telephone skills.
• Meticulous attention to detail.

Responsibilities

• Greet patients when they arrive.
• Gather patient demographics and insurance information and enter it into NextGen.
• Scan appropriate documents into EMA.
• Verify insurance benefits and eligibility.
• Collect outstanding balances, deductibles, and copays at check-in and check-out.
• Perform clerical duties.
• Schedule patients’ follow-up appointments.
• Accurately post payments and provide receipts to patients.
• Balance individual daily receipts and money collected against daily batch postings and the Phreesia reconciliation report.
• Answer multi-line phones, handle patient needs, or direct calls to the appropriate party.
• Call patients to remind them of upcoming appointments.
• Schedule new and follow-up appointments and adjust existing appointments.
• Respond to voicemails in a timely manner.
• Maintain schedule templates for multiple doctors.
• Perform other duties as assigned or requested.
• Answer patient questions and provide assistance when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed