Medical Front Desk Representative - Brookhaven
About The Position
The Medical Front Desk Representative greets patients upon arrival and gathers their demographic and insurance information. The role collects balances due, posts and balances daily payment batches, schedules appointments, answers telephones, and responds to patient questions and requests for assistance. During check-in, the representative enters patient demographics and insurance information into NextGen, scans documents into EMA, verifies insurance benefits and eligibility, collects balances, deductibles, and copays, and performs clerical duties. During check-out, the representative schedules follow-up appointments, collects payments due, posts payments accurately, provides receipts, and reconciles daily receipts and money collected against batch postings and the Phreesia reconciliation report. The representative also handles multi-line calls, directs patients to the appropriate party when needed, sends appointment reminders, schedules and adjusts appointments, responds to voicemails promptly, and maintains schedule templates for multiple doctors. Other duties may be assigned or requested. Employment offers are contingent upon successful completion of background checks and drug testing.
Requirements
- Excellent communication, organizational, and time management skills.
- Customer service, computer, and telephone skills.
- Meticulous attention to detail.
Responsibilities
- Greet patients when they arrive.
- Gather patient demographic and insurance information and enter it into NextGen.
- Scan appropriate documents into EMA.
- Verify insurance benefits and eligibility.
- Collect outstanding balances, deductibles, and copays at check-in and check-out.
- Perform clerical duties.
- Schedule follow-up appointments and provide receipts to patients.
- Accurately post payments and balance daily receipts and money collected against batch postings and the Phreesia reconciliation report.
- Answer multi-line phones, address patient needs, or direct callers to the appropriate party.
- Call patients to remind them of upcoming appointments.
- Schedule new and follow-up appointments and adjust existing appointments.
- Respond to voicemails in a timely manner.
- Maintain schedule templates for multiple doctors.
- Perform other duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
