Front Desk Associate (32 Hour Part Time) - Yerba Buena Island

Action Property Management•San Francisco, CA

9d•$31 - $32•Onsite

About The Position

Action Property Management is seeking a 32-hour part-time Front Desk Associate to work at Yerba Buena Island in San Francisco. The associate represents Action and the Association by providing high-quality customer service to residents and guests, maintaining front desk and lobby areas, monitoring activity and access, and providing concierge support. The position also handles phone calls and resident parcels, completes daily activity reports, responds to questions and concerns, and requires an understanding of the Association’s governing documents. The schedule is Friday and Saturday from 6:00 AM to 2:30 PM, and Sunday and Monday from 2:00 PM to 10:30 PM. Compensation is $31.00–$32.00 per hour, depending on experience. A monthly $400 travel stipend is provided to support transportation costs to Yerba Buena Island.

Requirements

Be at least 18 years of age.
Successfully pass a pre-employment background check and drug screening.
Have at least a high school diploma or equivalent.
Have at least 6 months of customer service experience.
Have a polished and professional appearance and demeanor.
Have an upbeat, positive team-player attitude.
Demonstrate strong judgment and a solutions-oriented approach.
Take a proactive approach to customer service.

Nice To Haves

Hospitality, luxury retail, or fine dining experience is preferred.
Hospitality Management college students or recent graduates are highly desired.

Responsibilities

Represent Action Property Management and the Association by delivering exceptional customer service and working toward resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators.
Monitor lobby activity and maintain access control.
Provide concierge services.
Complete the Daily Activity Report.
Answer and direct incoming phone calls.
Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the Association’s governing documents.

Benefits

A monthly $400 travel stipend to support transportation costs.
Comprehensive health benefits and paid time off for qualifying employees.
Exclusive employee discounts through ADP Marketplace.
Ongoing hospitality and property management training.
Opportunities for career growth and advancement.
Medical, dental, and vision coverage for qualifying team members.
Pet insurance.
401(k) with company match.
Life and disability support for qualifying team members.
Vacation hours, sick time, and company-observed holidays for qualifying team members.