Front Desk Part-Time Associate

PLANET FITNESS • Fort Myers, FL

2d

About The Position

As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping maintain a clean, welcoming, and organized club environment. You will support smooth daily operations and help ensure all areas of the club, including locker rooms and bathrooms, are kept in top condition. The role also involves assisting members, handling front desk and membership-related tasks, promoting membership sales, and collaborating with the team to provide a positive member experience.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Greet members and guests in a friendly and professional manner, helping everyone feel welcome and valued.
• Assist members with questions about membership options, policies, and gym services.
• Help members with equipment usage and direct them to appropriate resources.
• Check in members as they arrive and keep the front desk organized.
• Handle membership-related transactions, such as billing and renewals.
• Keep the front desk and surrounding areas tidy.
• Maintain clean, stocked, and well-presented locker rooms and bathrooms throughout the day.
• Educate potential members about Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Work with team members and management to achieve club goals and maintain a clean, safe environment while delivering excellent customer service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED