Front Desk Associate - Part-Time

Pratum Companies•Baltimore, MD

About The Position

The Front Desk Associate is the initial point of contact in a property management setting. The role performs general front desk and administrative duties, supports the property management team, assists with resident applications and maintenance tickets, helps maintain security, and contributes to community projects. The position involves providing customer service to owners, guests, vendors, prospective residents, and residents, while keeping lobby and common areas clean and organized. The role is non-exempt, with an anticipated pay rate of $15 per hour for a new employee, depending on relevant factors. Discretionary and/or performance-based bonuses may be available. Overtime is eligible for hours worked over 40 per week. The posting identifies this as part-time, while also describing benefits eligibility for full-time positions of 30 or more hours per week.

Requirements

Detail-oriented and customer-service-oriented.
Energy, professionalism, and strong customer service skills.
Ability to multitask and use a multiline telephone system.
Excellent interpersonal skills in person, by phone, and by email, with a high level of professionalism.
Demonstrable passion for high-quality results and a can-do attitude.
Computer skills, including Microsoft applications.
Excellent planning and organizational skills.
Strong verbal and written communication skills.
Ability to work a flexible schedule, including weekends.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Answer incoming phone calls, transfer them accurately, or take detailed messages.
Provide customer service to owners, guests, vendors, prospective residents, and residents, including responding to basic questions and concerns and providing parking information and community policies.
Keep the lobby, front entrance, entryway, and other common areas clean and organized.
Respond to upset or distraught customers by determining their needs, communicating an effective solution, or seeking assistance from the appropriate team member.
Perform administrative office functions, including identifying and purchasing office supplies, maintaining office cleanliness, and making copies.
Ensure resident notices are distributed properly.
Accept and enter maintenance service requests from residents and employees, provide status updates, and follow up with appropriate team members.
Schedule appointments, handle email, assist with administrative tasks, support the property management team, handle resident applications, help maintain security, and assist with community projects.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage.
Prescription drug program.
Paid vacation and holidays.
Paid personal and sick leave.
Company-paid life insurance.
Company-paid AD&D insurance.
Company-paid short-term disability.
Company-paid long-term disability.
Supplemental life insurance.
Dependent supplemental life insurance.
Educational assistance.
Financial planning.
Retirement savings plan with company matching.
Company outings and events.
Discretionary and/or performance-based spot or annual bonuses may be available.
Overtime pay for hours worked in excess of 40 per week.
Full-time positions of 30 or more hours per week are eligible for two weeks of paid vacation, three weeks of sick and related leave, 11 paid holidays, and health and welfare benefits.