Front Desk Part-Time Associate

EASY MILE PUERTO RICO LLC • Guaynabo, PR

12d • Onsite

About The Position

As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping maintain a clean, welcoming, and organized club environment. You will support smooth daily operations and help ensure all areas, including locker rooms and bathrooms, remain in top condition. The role involves member check-ins, assistance with membership questions and transactions, promoting memberships and services, and collaborating with the team to provide a positive member experience.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.
• Ability to stand and sit for extended periods.
• Occasional ability to lift and carry up to 25 lbs.
• Ability to work in a gym environment and clean locker rooms and bathrooms as needed.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services; help with equipment usage and direct members to appropriate resources.
• Check in members, keep the front desk organized, and handle membership-related transactions such as billing and renewals.
• Keep the front desk and surrounding areas tidy, and ensure locker rooms and bathrooms are clean, stocked, and well-presented throughout the day.
• Educate potential members about Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Collaborate with team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED