Front Desk Associate - Part Time
About The Position
The Front Desk Associate helps guests feel confident and cared for by ensuring smooth arrivals and departures and accurate front-office processing. The role sets the tone for the guest experience through a calm, professional presence, especially during busy evenings. It is an onsite position in Rogers, Arkansas, working the 3 p.m.–11 p.m. shift in a fast-moving lobby. The work involves guest conversations, phone calls, quick decisions, and focused time checking details and maintaining accurate records. The associate collaborates with housekeeping and maintenance, communicates shift updates, and handles unexpected issues thoughtfully.
Requirements
- Transferable skills from retail, administrative, healthcare, or service roles; diverse backgrounds are welcome.
- Strong written and verbal communication skills.
- Accuracy with data and ability to multitask under pressure.
- Comfort handling payments and learning hotel systems.
Responsibilities
- Manage guest check-ins and check-outs, room assignments, and guest profiles in Opera.
- Verify reservations, identification, and payment methods.
- Handle pre-authorizations, refunds, split billing, and cash balancing.
- Respond to guest questions and concerns with empathy, sound judgment, and timely follow-through.
- Document shift updates clearly to support the next team member.
- Collaborate with housekeeping and maintenance to help keep the building running smoothly.
Benefits
- Snack/Drink Room for quick refuels during the shift.
- Employee discounts.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
