Front Desk Associate- Yerba Buena Island

Action Property Management•San Francisco, CA

8d•$31 - $32•Onsite

About The Position

Action Property Management is seeking a part-time Front Desk Associate to work at Yerba Buena Island in San Francisco. The role represents Action Property Management and the Association while providing exceptional customer service to residents and guests. The associate maintains the front desk, lobby, and main elevators; monitors lobby activity and access control; provides concierge services; handles incoming calls and resident parcels; responds to questions and concerns; and completes a Daily Activity Report. The schedule is Tuesday through Saturday, 2:00 PM to 10:30 PM, for 32 hours per week. Compensation is $31.00–$32.00 per hour, depending on experience. A $500 monthly travel stipend is provided to support transportation costs to Yerba Buena Island.

Requirements

Be at least 18 years of age.
Successfully pass a pre-employment background check and drug screening.
Have a high school diploma or equivalent.
Have at least 6 months of customer service experience.
Maintain a polished and professional appearance and demeanor.
Have an upbeat, positive, team-player attitude.
Demonstrate strong judgment and a solutions-oriented approach.
Take a proactive approach to customer service.

Nice To Haves

Hospitality, luxury retail, or fine dining experience is preferred.
Hospitality Management college students or recent graduates are highly desired.

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators.
Monitor lobby activity and maintain access control.
Provide concierge services.
Complete the Daily Activity Report.
Answer and direct incoming phone calls.
Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the Association's governing documents.

Benefits

Comprehensive health benefits and paid time off for qualifying employees.
Exclusive employee discounts through ADP Marketplace.
Ongoing hospitality and property management training.
Opportunities for career growth and advancement.
Medical, dental, and vision insurance for qualifying team members.
Pet insurance.
401(k) with company match.
Life and disability support for qualifying team members.
Vacation hours, sick time, and company-observed holidays for qualifying team members.
$500 monthly travel stipend to support transportation costs.