Front Desk Agent (Treasure Island)

Provident Hotels & Resorts • Treasure Island, FL

7h

About The Position

Front Desk Agents are the first point of contact for guests and provide customer service throughout their stay. The role includes blocking guest rooms, processing guest registrations and accurate payment transactions, submitting housekeeping and maintenance work order requests, and helping create a memorable guest experience. Team members may need to work varying schedules, including weekends and holidays, to reflect resort business needs.

Requirements

• Passion for providing exceptional service to guests and team members.
• Responsibility, reliability, and honesty.
• Ability to work as part of a team and collaborate.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
• Availability to work varying schedules, including weekends and holidays, as required by resort business needs.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently.
• Respond to guest inquiries and provide accurate information about hotel facilities and services.
• Assist guests with reservations and booking arrangements.
• Manage phone calls and reservations effectively.
• Process payments and maintain guest accounts.
• Handle guest complaints and resolve issues promptly.
• Submit housekeeping and maintenance work order request forms.
• Block guest rooms and process guest registrations.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Supplemental insurance plans, such as vision and life insurance
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed