Hotel Z - Front Desk Agent

Evolution Hospitality • San Diego, CA

8d

About The Position

The Front Desk Agent is the face of the hotel, responsible for creating a warm and inviting guest experience through welcoming guests, managing check-ins and check-outs, and providing friendly farewells. The role keeps front desk operations organized while handling reservations, guest requests, and unexpected needs. Team members are expected to cross-train in Night Audit responsibilities and provide overnight coverage when needed. Candidates must be available for a flexible schedule that includes weekends, holidays, and evening shifts.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software and the Microsoft Office suite.
• Availability for a flexible schedule, including weekends, holidays, and evening shifts, and overnight coverage when needed.

Nice To Haves

• Experience in a hotel or related field is preferred.

Responsibilities

• Welcome guests and provide warm, high-quality service throughout their stay.
• Handle guest questions and requests to support a positive guest experience.
• Communicate clearly with guests and coordinate with the hotel team.
• Respond quickly and effectively to problems and unexpected situations.
• Manage reservations, check-ins, check-outs, and financial details.
• Cross-train in Night Audit responsibilities and provide overnight coverage when needed.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401k retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED