About The Position

Concord Hospitality is seeking a dependable, service-oriented Front Desk Agent to provide excellent guest service. The role handles front desk operations, monitors hotel activity, and supports smooth business processes while maintaining a safe environment for guests and staff. It requires independence, attention to detail, and a proactive approach. The listed schedule is 3 p.m. to 11 p.m., part-time, at $18 per hour. The position also includes laundry duties, such as washing, drying, folding, and organizing linens and towels, and maintaining a clean, organized laundry area. Benefits listed are for full-time associates only and therefore are not specified as benefits for this part-time role.

Requirements

  • Be dependable, responsible, and able to work independently.
  • Have strong attention to detail and organizational skills.
  • Be professional and customer-service oriented.

Nice To Haves

  • Previous hotel front desk or hospitality experience.

Responsibilities

  • Complete laundry duties, including washing, drying, folding, and organizing linens and towels, and keep the laundry area clean and organized.
  • Process credit card transactions.
  • Handle the phone system, reservations, and guest inquiries.
  • Perform guest check-in and check-out procedures.
  • Verify, balance, and review hotel room availability and transactions.
  • Prepare folios for departing guests.
  • Maintain the lobby’s appearance and assist with breakfast if needed.
  • Monitor hotel safety and emergency procedures during the night shift.
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