Extended Stay America Fort Worth - City View - Front Desk Agent

Aimbridge Hospitality • Fort Worth, TX

9d

About The Position

The Front Desk Agent is the face of the hotel and is responsible for providing warm welcomes, smooth check-ins, friendly farewells, and an inviting guest experience. The role keeps front desk operations organized by handling reservations, guest requests, and unexpected issues while making guest interactions feel effortless.

The position supports a residential-style hotel serving guests staying several nights or longer. The property offers suites with full kitchens, complimentary Wi-Fi, grab-and-go breakfast, on-site laundry, and pet-friendly accommodations.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with the Microsoft Office suite.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Welcome guests and provide high-quality service throughout their stay.
• Handle guest questions and requests to help make stays memorable.
• Communicate clearly with guests and coordinate with the team.
• Respond quickly to problems and resolve guest issues.
• Manage reservations, check-ins, check-outs, and financial details.
• Keep front desk operations organized and running smoothly.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income insurance
• Term life and AD&D insurance
• Paid time off
• Employee assistance program
• 401(k) retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED